FAQ

The Bouclé beds we offer are crafted using top-grade materials, including memory foam, and 100% polyester covers, resulting in exceptional durability and comfort for your beloved pets.

Our exclusive pet beds are meticulously crafted to provide unparalleled comfort, durability, and support to your beloved pet. We utilize only the highest-quality materials in their construction, including non-slip bottoms and machine-washable covers. In addition to their practicality, our beds boast a sleek and modern design, elevating the aesthetic of any living space.

Indeed, our high-end pet beds are an investment worth making as they provide long-lasting support, comfort, and durability for your beloved pet. With their innovative design, they aim to enhance your pet's overall well-being by alleviating joint pain, arthritis, and various other conditions.

We regret to inform you that despite the material being highly durable, our pet beds are not indestructible. We advise against purchasing them for puppies, chewers, and those with a habit of excessive bed scratching.

Indeed, our exquisite collection of Bouclé beds is available in XL sizes to cater to the needs of larger dog breeds.

To ensure your pet's optimal comfort, we recommend selecting the appropriate bed size based on their body length from nose to tail. Additionally, it is important to consider your pet's sleeping habits and whether they prefer to stretch out or curl up when they sleep.

Please don't hesitate to reach out to us at hello@boucleoslo.com, and our team of experts will be delighted to assist you in selecting the perfect size of pet bed for your furry companion.

Our pet beds undergo vacuum-packing during the shipping process, which may take up to 24 hours to attain full expansion upon unboxing. Please note that varying expansion duration may occur. Nonetheless, the bed remains immediately functional and usable for your pet, even if not fully inflated yet.

Our esteemed pet beds are furnished with removable covers, which can be easily washed by machine to maintain their cleanliness. Additionally, for any unexpected spills or dirt, spot cleaning with mild detergent and warm water can effectively restore their immaculate appearance. Regular vacuuming may also be necessary to ensure their pristine condition.

We kindly advise against using tumble dryers to dry the cover due to its inherent quick-drying property. Instead, we recommend air drying by hanging for a couple hours. The use of tumble dryers may result in shrinking, which may compromise the fit of the cover on the bed.

Our pet beds are designed with water-resistant properties, however, it's important to note that they are not entirely waterproof. It's advisable to use them indoors for dogs that are potty-trained. In the event of light spills, the machine-washable covers can be easily cleaned.

Kindly hang it out for a couple of hours.

We endeavor to dispatch your orders within 1-2 business working days and delivery can be expected within 3-10 business working days from the date of dispatch. Depending on your location.

The shipping cost is contingent on your country and location. Upon checkout, you will be provided with an estimated shipping cost for delivery to your specific address.

We are pleased to inform you that we provide worldwide shipping for our products. It is important to note that any additional tax and duty costs associated with the shipment will be the responsibility of the customer to pay.

We kindly request that you contact us promptly via email if you wish to cancel your order. Please be advised that if your bed has already been dispatched, we will be unable to cancel the order. However, if your bed has not yet been dispatched from our warehouse, we will be able to process a refund for you.

Kindly reach out to our customer support team at Hello@boucleoslo.com and provide your order number for further assistance.

We apologize for any inconvenience caused if you receive the wrong product. Kindly contact us via email at hello@boucleoslo.com immediately upon receipt of the item, and we will be happy to assist you further with the next steps to rectify the issue.

We kindly request that you notify us immediately at our email address provided if you have received a bed that you suspect to be faulty. We take pride in the quality of our products and will work to ensure that any issues are addressed in a timely and satisfactory manner.

If you have received a bed that has not been opened from its vacuum seal and can be repackaged back into the cardboard box, we will gladly accept returns or exchanges.

To request a return, please contact us within 14 days of receiving your order via email. However, please note that we do not provide free returns at this time, and the customer will be responsible for any shipping charges associated with returning the bed safely to us.

If the vacuum seal has been opened, unfortunately, we cannot accept returns or exchanges due to hygiene reasons and the inability to repackage the bed once it has been expanded.

To avoid any disappointment, please ensure that you carefully check the measurements before purchasing any of our beds. Our team is always available to answer any questions you may have.

If the vacuum seal of the bed has not been opened and it can be repackaged into its original cardboard box, we are able to accept returns or exchanges within 14 days of the purchase date.

Please note that if the vacuum seal has been opened, we cannot accept returns or exchanges due to hygiene reasons and because the bed cannot be repackaged once it has expanded. Our team is always available to answer any queries you may have at hello@boucleoslo.com.

The length of time it takes to process a refund may vary depending on the merchant or service provider and the payment method used for the purchase. Generally, refunds can take several days to several weeks to be processed and returned to the customer.

When using a credit card to make a purchase, please note that the refund process may take anywhere from 3 to 7 business days to complete. This is due to the credit card company's processing time required to apply the refund to your account. Please keep this in mind when waiting for your refund.

When a debit card is used to make a purchase, the refund process can take longer than it does with a credit card. It may take up to 14 business days for the refund to appear in your account. Please note that the exact time frame may vary depending on the specific bank or financial institution you are dealing with.